Signed company policy
Privacy Policy
This Privacy Policy explains how Agnova ERP collects, uses, protects and manages business, contact and usage information shared through the website and ERP services.
1. Information We Collect
We may collect business contact details, demo requests, phone numbers, email addresses, company details, user information, subscription details, support messages and ERP usage information required to provide Agnova ERP services.
2. How We Use Information
We use information to respond to enquiries, provide demos, configure ERP modules, manage subscriptions, improve product quality, provide customer support, send service updates and maintain secure business records.
3. ERP Customer Data
Customer ERP data such as masters, transactions, reports, documents, employee records, purchase records, billing records and operational entries belongs to the respective customer tenant. We process this data only for providing, maintaining, securing and supporting the ERP service.
4. Data Sharing
We do not sell customer data. We may share limited information with infrastructure, hosting, email, storage, analytics, payment or support providers only where required to operate the service, comply with law, prevent abuse or support the customer.
5. Data Security
We use reasonable administrative, technical and operational safeguards to protect data. Customers should also maintain strong passwords, role-based access, proper user offboarding and secure device practices.
6. Cookies and Website Usage
The website may use basic cookies or similar technologies for security, analytics and improving user experience. Users can manage browser cookie settings as per their preference.
7. Data Retention
We retain information for as long as required to provide the service, comply with legal obligations, resolve disputes, maintain audit records, support customers and enforce agreements.
8. Customer Responsibilities
Customers are responsible for the accuracy of data entered into the ERP, access provided to their users, documents uploaded by their team and compliance obligations applicable to their business.
9. Contact for Privacy Requests
For privacy or data-related requests, contact us at support.agnovaerp@gmail.com or call +91 8107909119.
10. Company Address
SHOPENDIA PRIVATE LIMITED, 1st Floor, 1886/5-B, Jawahar Colony, Near Durga Mandir, N.I.T, Faridabad, Faridabad, Haryana, 121005.